Sunday, November 14, 2010


So we have this girl at the hotel, works housekeeping. Due to the manager's recent random push to "give her employees recognition" (more on that later) she decided to revive the employee of the month program. This girl received it, for which we were all confused, but glad it was at least someone as sweet as her.

Which was the first thing we did to ostracize her from the rest of her hispanic friends.

Now, there was this other woman, older, more experienced (I imagine) who we had originally begun to train as my replacement as Housekeeping Supervisor Assistant. She is also a sweet lady, however, she just couldn't get the room assignment right. something about being able to read the text in the computer program wasn't working for her. Perhaps she just couldn't read English as well as she could speak it? In any case, we trained her for about a week, and then had to decide against using her as my replacement. A friend of the first Girls (We shall call the first girl "A".)

So of course, when we decided to train A, I believe that was the second step in ostracizing poor A from the rest of the girls who may have thought that girl B deserved the position more - or maybe just liked B more.

Then of course, we completed A's training (VERY pleased at how good she was at checking the rooms when they were finished) And set her up for her first day - a Sunday.

Classically speaking, Sundays are oneof the businest days during the summer. Wedding parties all check out at the same time, leaving housekeeping with an amazing amount of rooms to clean entirely from top to bottom. a good portion of the time, we're sold out. Now, this isn't the summer, however, we did happen to have 3 weddings in house for whatever reason, and out of 110 rooms available for rent, 97 of them were occupied and/or checking out. Which is a big chunk.

Maybe just the fact that A had to work by herself, or that she actually got the chance to was the third time we successfully ostracized her from the rest of her housekeeping companions. In any case, I come to work the front desk at 10am and discover that two girls in housekeeping had simply walked out. Dropped their assignment sheets, made a huff out of nothing, and left. Leaving each girl with 16/17 rooms as opposed to the average 1 -12. This change will get all the girls out at 5pm, as opposed to the checkin time for the hotel which is 3pm.

One girl looked down at her sheet, huffed to A that she had 'too many rooms', tossed the sheet back down and left. The second girl did something a little different.

Due to the manager's obsession with constricting everything about the hotel and micromanaging every single freakin aspect of it, she demands that every girl punches in EXACTLY at the time their sheet says they start working. so to prevent early punch-ins, Shiela will take their time cards with her, and then distribute them when they are SUPPOSED to punch in. Naturally, she told A to do the same.

Apparently the second walker got angry, saying she was never told not to punch in early, and that she does it all the time (Which is crap, she's never early when I work) and proceeded to say she didn't want to work here anymore, and simply walked out with Antonia.

why couldn't they just try to make it easier? Aren't they friends? Or are they just cruel to make her first day alone that much harder? Having to discipline and check up on people she used to work with is hard enough. You'd think they would have the common decency to at least be supportive.

Thankfully, the housekeepers that I loved and love were. E as I call her, a shorter, infinitely sweet and compassionate woman, simply smiled and said it was ok that she got 5 extra rooms. The others sighed and nodded their acceptance as I knew and hoped they would.

So what is this? I know the last lady, A1 I'll call her, had been trained and thrown in at the same instance, and she too received FAR too many troubles for her work. Is it some kind of Hazing process? Hell, even I got the short end of their housekeeping stick. Girls call out and don't show up when they think it will teach someone a lesson when they think it's appropriate.

The worst part? Our ever-loving manager will shout and scream at them and tell them they're done and out... but as soon as they come crawling back, mocking tears and babbling in half-spanish mumbo-jumbo, she gets all soft in the eyes and orders, no, commands us to give them more hours.

*twitch* Chew on that.

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